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Introduction Leaders often encounter situations in which people are behaving in non-productive or counter-productive ways, and they need to change their behavior to get better outcomes for themselves and for the organization. Start with behavior cause and effect analysis, then an empathetic assessment. Then make an influence plan as described here. Note that if the […]

Introduction When you need to influence the behavior of one or more people, it’s important to identify who you need to influence, what their current behavior is (that you need to change), and why they’re doing it. When these are clear in your mind, you’ll be able to make an influence plan. Analysis The analysis

The staff planning process begins with the receipt of an order from the executive. The general steps taught by the military are called the Military Decision Making Process. They have been translated into a business context here. They are: Step 1. Receive the order. Step 2. Analyze the order. Step 3. Develop courses of action.

There may be some activities in your business where you need people to dress appropriately. It helps to define the expectations and give a name to each one so you can reference the clothing requirements and everyone will know what it means or be able to look it up. Important note regarding clothing equality: The

In any size of organization where someone is in charge of directing the work of others, there is a need for issuing orders. Most people do it without a formal structure. They send an email, text message, or pick up the phone, and they tell someone what they need them to do. If someone has

Use culture to go faster. When people know what’s expected and what to expect, when they know what’s acceptable and what isn’t, they can make more quick decisions by themselves without consulting others, and they can call out others who are acting contrary to expectations. Use process to slow things down where there’s greater risk